Manifesto
Care is complicated enough already
Care is built around people, but the systems used to support it often make the work more complicated than it needs to be. Every day, care professionals record notes, manage appointments, complete assessments, review risks, respond to incidents, communicate with families and try to understand how an Individual is doing. All of this information matters, but it is often spread across different records, different people and different parts of a system.
Pelp exists because we believe care information should be easier to understand and easier to use. Technology should help professionals see what is happening around an Individual without forcing them to spend unnecessary time searching through records or repeating information that has already been captured.
We are building Pelp to bring those pieces together so that care teams can spend less time managing information and more time using it to provide better support.
The small changes matter
Important changes in someone’s wellbeing do not always begin with a major incident. Sometimes the first signs are much smaller. An Individual may begin eating less, sleeping differently, avoiding activities they normally enjoy or needing more reassurance than usual. A support worker may notice one change during a morning shift while another member of staff records something different later in the week.
Viewed separately, these observations may not seem particularly significant. Viewed together, they may show that something is changing.
Pelp is being designed to help care professionals see those patterns more clearly. The purpose is not to tell a manager what is wrong or decide what should happen next. The purpose is to bring relevant information together, highlight meaningful changes and make it easier for the people responsible for care to decide whether further attention is needed.
The professional should always remain responsible for that judgement.
Documentation should support care, not distract from it
A large amount of care documentation begins with conversation. Assessments, reviews, handovers and discussions with Individuals, families and professionals can contain important information that later has to be written into formal records.
We believe professionals should be able to focus properly on those conversations instead of constantly stopping to take detailed notes.
Pelp is being designed to record authorised assessment conversations, transcribe what has been discussed and organise the information into structured drafts. Communication needs can be placed into the appropriate section, preferences can be identified, risks can be highlighted for review and outcomes can be organised into a format that is easier to work with.
The professional then reviews the draft, corrects anything that needs changing and decides whether the information is accurate enough to become part of the official care record.
Pelp helps with the administrative work, but responsibility for the final record remains with the professional.
Records should tell a clearer story
Completing a record should not be the end of the process. A record is valuable when it helps another person understand what happened, what has changed and what may need to happen next.
A support worker starting a shift should be able to understand what happened previously. A Registered Manager should be able to see whether incidents are becoming more frequent or whether an Individual’s usual behaviour has changed. Someone reviewing a care plan should be able to find the relevant information without searching through months of unrelated records.
We want Pelp to connect information in a way that makes those relationships easier to see. Care notes, assessments, incidents, risks, tasks, outcomes and reviews should contribute to a clearer understanding of the Individual rather than existing as isolated entries.
AI should support professional judgement
We believe artificial intelligence can be genuinely useful in care when it is used carefully.
Care organisations generate large amounts of information, and professionals do not always have the time to manually compare every record. AI can help summarise information, organise assessment conversations, identify recurring themes, prepare draft documentation and highlight changes that may deserve closer attention.
However, Pelp should never pretend that an AI system understands an Individual better than the people supporting them.
AI generated information should remain visible as draft content until it has been reviewed. Managers should be able to see the records that contributed to an insight. Predictions should not be presented as facts, and AI should not make clinical or professional decisions on behalf of care teams.
We want intelligence to support the people responsible for care, not replace them.
Families should feel connected without compromising privacy
Families and authorised representatives often want simple and meaningful information about someone they care about. They may want to know how the person has been, whether an appointment went well or whether they enjoyed an activity.
They should not need access to confidential internal care records to receive those updates.
Pelp is being designed to help care teams share approved information with authorised families in a controlled and appropriate way. The aim is to improve communication while maintaining the boundaries that professional care requires.
Better communication does not mean sharing everything. It means making sure the right information reaches the right people.
Technology should work around real care
Care services do not all operate in the same way. Supported living, residential care, domiciliary care and community support each have different workflows, responsibilities and challenges. Even organisations delivering the same type of care can work very differently from one another.
We do not believe every provider should be forced into the same rigid process because it is convenient for the software.
Pelp should be flexible enough to support different services while maintaining clear standards around documentation, communication, accountability and access to information.
That also means listening to the people who use care systems every day. The people delivering care understand where technology helps and where it gets in the way. Pelp should continue to evolve around those realities rather than around assumptions made from outside the service.
What we want Pelp to become
We want Pelp to become a platform that makes everyday care easier to understand and easier to manage.
A support worker should be able to start a shift and quickly understand what matters. A manager should be able to see where attention is needed without reading through hundreds of records. An assessment conversation should be capable of becoming useful documentation without hours of rewriting. Meaningful changes in an Individual’s usual patterns should be easier to recognise. Families should feel appropriately connected, and care providers should have clearer evidence of the work their teams are already doing.
Most importantly, we want Pelp to remain focused on the reason care exists in the first place.
Care is about people supporting people. Technology should make that relationship easier to protect, understand and strengthen.
That is what we are building Pelp to do.
Connecting people who need help, with people who care.