About Pelp
Care technology should make care easier, not create more work.
Pelp Care is building a connected care platform that helps teams communicate clearly, document support properly and understand what needs attention sooner.
We are bringing everyday care records, assessments, communication and service intelligence into one place, with technology designed around the people delivering and receiving care.
Why Pelp exists
Care is already complex. The technology should not add to it.
Care professionals manage a huge amount of information every day.
Notes are recorded. Assessments are completed. Risks change. Incidents happen. Families need updates. Managers need oversight. Care plans need reviewing. Staff need to know what happened before their shift started.
Yet much of that information can still feel fragmented.
Pelp exists to make the picture clearer.
We want care teams to spend less time searching through information and more time understanding the people they support.
What we are building
One connected place for everyday care.
Pelp brings together the information and workflows that surround an Individual's support.
Care teams can record daily support, tasks, visits, incidents and observations.
Managers can review assessments, care plans, risks, documents and emerging patterns across their service.
Authorised families can receive approved updates without needing access to internal care records.
The aim is simple.
Everyone should have the right information when they need it.
Intelligence
Intelligence that supports care professionals
Technology should support judgement, not replace it.
Pelp uses artificial intelligence to help professionals work with care information more effectively.
A recorded assessment conversation can be transcribed and organised into structured draft documentation.
Care records can be reviewed over time to identify meaningful changes in areas such as mood, appetite, sleep, behaviour and incidents.
Managers can ask questions about their service and review the records behind the answer.
But Pelp does not make care decisions for people. AI assisted content remains subject to human review, and professional judgement stays at the centre of the care process.
Voice
Voice powered assessments
Sometimes the easiest way to capture care is simply to talk.
Assessments can involve long conversations, detailed notes and hours of writing afterwards.
Pelp is being designed to let a professional record an assessment conversation and turn it into a structured draft ready for review.
Relevant information can be organised into areas such as:
- Communication needs
- Preferences
- Risks
- Health needs
- Support strategies
- Desired outcomes
- Positive Behaviour Support
- Care plan sections
The professional remains responsible for reviewing, editing and approving the final record.
Predictive care intelligence
Understand what is changing, not just what has happened.
Care records often contain small signals that become important when viewed together.
A change in appetite. A change in sleep. A change in mood. More frequent incidents. Withdrawal from usual activities.
Pelp is being designed to understand an Individual's usual patterns and highlight meaningful changes for manager review.
The purpose is not to predict someone's future with certainty. It is to help care professionals notice patterns sooner and decide whether something needs attention.
Our mission
Make better care easier to deliver.
We want to reduce unnecessary administration, improve communication and give care professionals clearer information about the people they support. Technology should create more time for care, not more work around it.
Our vision
A future where care feels connected.
We believe staff, managers, Individuals and authorised families should not feel separated from the information that matters. Our vision is a care environment where communication is clearer, records are easier to understand and important changes are easier to recognise.
What we believe
Principles that guide Pelp
Person centred from the beginning
Care starts with the Individual, not the software. Pelp should adapt to how support is delivered rather than forcing every service into the same rigid process.
Human judgement matters
Artificial intelligence can organise information, identify patterns and prepare drafts. People still make the decisions.
Clear information supports safer care
The value of a care record is not simply that it exists. It should help the next person understand what happened, what changed and what needs to happen next.
Families deserve meaningful communication
Authorised families should be able to stay connected without exposing confidential internal care information.
Technology should feel simple
A powerful care system does not need to feel complicated. Pelp should be easy enough to use during a busy shift and useful enough to support a Registered Manager running an entire service.
Built for real care environments
Who Pelp is for
Pelp is being designed for organisations including:
- Supported living services
- Residential care providers
- Domiciliary care providers
- Community support organisations
And for the people within them:
- Registered Managers
- Deputy Managers
- Support Workers
- Key Workers
- Care Coordinators
- Individuals
- Authorised Families
Where we are today
We are building Pelp carefully.
Pelp is currently in development.
We are designing the product around real care workflows, testing how information should move between staff, managers and families and developing the technology needed to support care documentation and intelligence responsibly.
Early access will begin with selected care providers and partners.
Help shape a care platform being built around the realities of care.
Care is human. The technology around it should help keep it that way.
Pelp is being built to give care teams clearer information, better tools and more time to focus on the people who matter.
Pelp Care
Connecting people who need help, with people who care.